Frequently Asked Questions
Everything you’ve always wanted to know about xamoom — and how to make it work for you.
Whether you’re just starting out or already using xamoom to power your mobile experiences, this FAQ section is here to help. We cover the most common questions from clients like museums, tourism boards, and content teams — from content creation and multilingual support to location identifiers, app usage, and best practices for engaging visitors of all ages.
You’ll find:
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Clear, honest answers (no buzzwords)
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Real-world advice for small teams
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Smart tips on getting the most from your xamoom system
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And a peek into what’s possible when you combine great content with smart technology
Still have questions? We’re always here to help. Reach out to support@xamoom.com or use the chat icon in your CMS.
- All
- App & Notifications
- Content Creation
- General
- Getting Started
- Integrations & API
- Security & Access Control
- Spots & Location Identifiers
- Tags & Structure
- Users & Permissions
xamoom helps bridge the language gap without overwhelming your team.
• Pages can be pre-translated and auto-delivered based on device settings.
• Content blocks like audio or video can be multilingual in a single page.
• The language switcher ensures easy manual selection if needed.
You don’t need printed brochures in 5 languages — just one QR code and a smart CMS.
After ordering:
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CMS access is ready within 1 hour.
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You can add content and configure spots.
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If needed, design adjustments are made.
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App publication typically takes 4–6 weeks.
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App updates are automatic after initial store listing.
👉 Details in: [Smart App Spec – Relaunch 1.0 PDF, p.10]
Definitely. The app supports fully customizable onboarding flows:
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Highlight app features
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Request permissions
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Guide users to register or explore as a guest
All onboarding screens are editable in the CMS — no updates required.
Small teams often worry about time and capacity. The key is to:
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Start small and scale smart: Use a few well-designed pages or tours to begin.
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Reuse content with “Includes” and “Lists” blocks to avoid duplication.
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Automate where possible: Use tags and conditional content to deliver relevant info without creating multiple versions.
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Rely on xamoom’s support and onboarding materials to avoid steep learning curves.
✅ Bonus: Use generative AI (with your guidance) to draft base content quickly.
The CMS supports 99 languages. It automatically shows content (text, audio, …) based on the user’s device language or allows users to select it manually. You can translate each page into multiple languages with powerful LLMs, and if needed get it easily checked by humans.
👉 Guide: Multilingual Projects
A spot represents a physical place or object (like a monument, table, or display). You assign pages to spots, which users can access through location identifiers like QR codes or NFC tags. Spots help organize your content spatially.
👉 Guide: Spots
You create pages in the CMS using modular content blocks for text, images, videos, forms, links, etc. Each page can be assigned tags and linked to a spot (location). Content updates reflect instantly on the mobile app and web portal – no need for an app update.
👉 Guide: Creating great content | Working with content blocks
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Mobile-First Experience: Xamoom is optimized for smartphones, which suits young visitors who are digital natives.
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Location-Based Content: With beacons, QR codes, and NFC tags, you can offer location-specific info—great for interactive exploration.
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No App Needed: Visitors can access everything through the browser, reducing friction for casual users.
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Multimedia Integration: It supports text, audio, video, and images, which helps engage younger audiences with varied content styles.
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Gamification Possibilities: You can build scavenger hunts or learning challenges using its tools.
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Multilingual Support: If your visitors are diverse, it’s easy to offer content in several languages.
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Storytelling focus: xamoom is not just a technical platform for beacons or QR codes; it’s built to merge physical places and objects with meaningful, rich storytelling experiences (e.g. digital tours, multilingual museum guides, interactive tourism content) .
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Modular system: xamoom combines a powerful CMS, mobile web portals, and native apps—all integrated and multilingual—from a single source .
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Dynamic content triggers: The same physical tag (QR, NFC, beacon) can serve different content based on time of day, visit count, or user type (loyalty programs, conditional content), without changing physical signage .
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Real-time updates: Changes in the CMS instantly appear in apps and mobile web—no app updates required for content changes .
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Flexible integrations: xamoom offers extensive APIs, SDKs, and even WordPress plugins, making it very versatile .
Platforms like Beaconstac or OnCell often focus heavily on beacon-triggered interactions but lack the same level of built-in content management, multilingual support, and storytelling orientation.
Yes. The AI Voice feature is available to all customers – no separate plan or hidden cost required. It follows the same xamoom philosophy of “ready-to-go” functionality. If you’re logged in, it’s already there. All fair use for now.
🔗 Check out our pricing and packages overview for more feature details.
From the CMS, you can send:
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Standard push (to all app users)
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Geo push (based on user location)
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iBeacon-triggered notifications (when users pass nearby)
Notifications support all available content languages and even show up on smartwatches.
Yes! xamoom supports a wide range of location identifiers including QR codes, NFC, iBeacons, GPS, and even barcodes. These can trigger content in both apps and mobile web views.
👉 Guide: Markers
Yes. The app supports:
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In-app browser views for websites
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Embedded iFrames for things like ticketing, reservations, or surveys
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Seamless display of external services
Best practice example: Third Party Content in xamoom’s Smart App
Absolutely. AI Voice helps make your digital content more inclusive by offering spoken text that can be played directly on mobile devices. This is particularly useful for people with visual impairments, reading difficulties, or for situations where reading isn’t convenient. You can use AI Voice content to complement or replace screen reader functionality.
🔗 Read how xamoom supports barrier-free experiences.
Always offer an alternative URL or short link next to the QR Code.
It’s a small safety net that improves accessibility and builds trust.
Example:
“Or visit: xamoom.com/museum”
Make users curious and give context:
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📣 “Scan to get 10% off”
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🥚 “Secret tour stop – scan here!”
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🎁 “Scan to claim your free guide”
Don’t just show the QR. Tell users why they should scan.
xamoom works seamlessly on any smartphone browser, no download required.
All features (audio, quizzes, maps, and scavenger hunts) can be triggered via:
• QR codes
• NFC tags
• GPS or beacon signals
App versions are available too, but mobile web is ideal for casual or one-time visitors like families on holiday.
Yes — QR Codes can be styled and branded just like any other visual element.
You can:
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Add your logo
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Change colors, shapes, and sizes
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Choose rounded or square styles
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Download them as PNG or SVG
There are several tools to do this:
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Design platforms like Canva or Adobe InDesign (manual layout)
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Free online tools like our own xamoom QR Code Generator
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Other open-source or no-login tools if you just want to experiment
If your subscription ends:
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Your app will be removed from the stores
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The mobile web portal and hosted content will also become inaccessible
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All user content and analytics will remain secure and private until deleted.
With restricted user roles, partners can create their own pages and upload media. They cannot access other system settings or content, ensuring security and simplicity.
👉 Guide: Users
Yes, with the Security Package, you can:
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Password-protect pages
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Restrict content to be accessible only via physical location identifiers (like QR/NFC)
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Create member-only areas
👉 Guide: Security for your precious content
No. The AI Voice feature is built right into the xamoom CMS. You’ll find the “Generate Audio” button directly within your content block editor (under the “Audio” tab). There’s no need to install third-party software, upload MP3s, or book recording sessions – just type your text and generate the audio in seconds.
🔗 Learn more about how to https://i.xamoom.com/content/17194
Like any digital tool, xamoom comes with a few considerations. Here’s what to expect — and how we help you overcome them:
Content Creation Effort
Yes, great content takes time. Storytelling, creating multimedia, and designing interactive pages require effort. That said, xamoom:
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Streamlines content creation through reusable blocks, templates, and multilingual support.
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Works well with AI tools, including LLMs (like ChatGPT or Claude) to generate and refine content quickly.
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Most importantly, xamoom ensures your content is delivered at the right time to the right audience — via QR, NFC, GPS, or app triggers.
Customization Flexibility
You can fully brand your content and mobile web portal, and our native apps are flexible — but not unlimited.
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If you need pixel-perfect control over UI/UX like in a fully custom app, there are design limits.
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Still, our styling tools, layout grids, and navigation settings offer a great balance of structure and flexibility — especially for smaller teams.
Analytics & Insights
xamoom provides clear insights into:
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Page views
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User engagement
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Location-based interactions
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Notification open rates
For deeper behavioral data (like heatmaps or user flows), you can easily:
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Integrate Google Analytics or Matomo
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Connect external tools via webhooks or APIs
This gives you the best of both worlds — simple analytics out-of-the-box and deeper insights if needed.
Cost Scaling
Compared to basic CMS tools, adding lots of tags, NFCs, or advanced features can increase costs.
But here’s the trade-off:
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xamoom is maintenance-free, cloud-hosted, and updated automatically.
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You save significantly on IT overhead, infrastructure, and custom development.
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You scale with confidence, not complexity.
TL;DR: xamoom removes many of the usual headaches while staying lightweight, flexible, and future-ready — so you can focus on what matters: creating amazing experiences.
You can fully brand your app with:
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Your logo and color scheme
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Custom navigation and start screen layout
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Language and content options
You define this in your CMS settings — no coding required.
You can track:
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Notification opening rates
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Page views
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User loyalty and engagement
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Device usage (mobile vs. web, iOS vs. Android)
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Language preferences
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Usage per spot or identifier
👉 Available via the CMS dashboard or xamoom API
A dynamic QR Code lets you change the link it points to — without reprinting.
With xamoom, all your QR Codes are dynamic if they lead to CMS pages or Spots.
You can also use tools like Bitly or external shorteners if you’re managing your own URLs.
Yes — this is one of xamoom’s strengths.
Here’s how:
• Duplicate your existing content pages
• Adjust text, add simpler images, and use kid-friendly language
• Tag with x-kids or use conditional content based on visit number (e.g., kids get a special version on first visit)
This makes your museum more inclusive without redesigning exhibits.
The xamoom CMS supports up to 99 languages, and content adapts automatically to the user’s device settings.
Here’s how to optimize it:
• Add child-focused translations (e.g., simplified English or visuals)
• Use the language picker so parents can switch manually
• Create a parallel version of the tour tagged for kids (e.g., x-kids-en, x-kids-de)
This makes your museum more accessible for both tourists and local multilingual families.
Yes. Always use the full format (e.g., https://xamoom.com/page) to make sure all QR Code readers can detect it as a link.
Yes! We offer custom voice setups for clients who want a unique sound – whether it’s a branded voice persona or even your own voice cloned with AI (available on request). This service is ideal for cultural institutions, tourism brands, or retailers who want to maintain a distinctive audio identity.
📩 Interested? Just contact us and we’ll guide you through the process.
xamoom’s AI Voice feature supports nearly all major European languages (e.g. English, German, French, Italian, Spanish, Dutch) and offers multiple natural-sounding voice options per language. The voice selection menu is integrated in the CMS and adapts based on the language of your content.
🔗 Need multilingual content in general? See our article on accessibility and languages.
Place QR Codes:
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At eye level (on walls, signs or displays)
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On smooth, flat surfaces
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Away from reflective materials or folds
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With white space around them
And always add a short description:
📲 “Scan for a interactive game” or “Unlock the audio guide here”
Choose xamoom if you need:
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A unified platform combining content delivery, mobile/web, and multiple real-world triggers.
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A turnkey solution with multimedia storytelling, analytics, and growth tools baked in.
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A platform capable of bridging tours, museums, smart packaging, loyalty, and upselling.
But consider other options if:
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Your budget is tighter, or needs are singular (e.g., QR only).
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You need a simple guided-tour setup (OnCell) or campaign-centric marketing (Beaconstac).
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You want asset tracking/server-less solutions (Roambee) rather than content delivery.
xamoom allows you to design layered content:
• Use age-based tags like x-6-9 or x-10-14 for tailored content
• Offer short-form media for younger kids and deep dives (like interviews or AR) for older ones
• Let teens scan bonus QR codes for hidden facts or challenges
By adjusting content per tag, you don’t need multiple physical exhibits — just smart digital storytelling.
Many small museums struggle to entertain younger visitors without hands-on exhibits.
With xamoom, you can turn passive viewing into interactive storytelling by:
• Creating scavenger hunts using linked pages and spot tags
• Embedding story-driven audio for children at key locations
• Letting kids draw or photograph what they see, then submit via forms
• Offering quiz-style pages that reward discovery
These digital layers turn a “quiet” museum into a playful learning environment — without breaking the rules.
Even small museums need to communicate visit capacity clearly — especially during school holidays.
Use xamoom to:
• Share booking links or calendars
• Update visitors with real-time push notifications (via geo or beacon)
• Recommend nearby attractions if time slots are full
This reduces stress for families and helps manage flow without extra signage.
Yes — if you use xamoom-hosted content (e.g., pages, tours, vouchers), you get:
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View counts
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Notification open rates
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Device types and languages
📊 For advanced tracking, use UTM links and integrate with Google Analytics.
It’s both!
It’s a native app for iOS and Android — built for speed, reliability, and deep system integration (e.g., notifications, offline caching, camera access).
Plus, a mobile web version ensures even casual users can access content without installing anything.
Yes. All content is also available through a mobile web portal that mirrors the app.
This makes it easy for spontaneous visitors to scan a QR or tap an NFC tag and instantly get your content — no app download needed.
Yes — and xamoom makes this easy.
You can create a pre-visit planning page with:
• Facilities overview (toilets, stroller access, snack areas)
• What to bring (headphones, comfy shoes, etc.)
• Downloadable guides or maps
Add a “Prepare Your Visit” section to your homepage or main tour page — and tag it for visibility (e.g., x-family-guide).
They can — and should!
With xamoom:
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Visitors can bookmark pages during their tour
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Pages remain accessible after the visit via mobile web or app
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You can create “Take it home” pages with follow-up activities, downloadables, or reflection prompts
This extends the experience beyond your walls — and keeps your museum top-of-mind.
The minimum recommended size is 2×2 cm for flyers or business cards, and 3–4 cm or more for signage and outdoor use.
Always scan-test your QR Code after printing.
📖 More info: xamoom blog – size and positioning
Yes! The smart app supports:
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Push notifications (all users or geo-targeted)
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iBeacon notifications (proximity-based alerts)
Push notifications can be sent directly from pages in the CMS and support multilingual content.
👉 Guide: Push: wake up your users
Do a multi-device scan test:
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Print your QR
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Scan with various phones (iOS, Android, newer and older)
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Check loading speed, layout, and readability
✅ Don’t forget: Optimize your landing page for mobile — or bounce rates will kill your campaign.
Build simple but flexible landing pages with Link in Bio Tools like Linktree or simply with help of xamoom.
Show that xamoom:
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Makes content accessible across languages, platforms, and devices
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Improves the visitor experience with location-aware, real-time content
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Reduces long-term costs compared to custom apps or print materials
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Supports inclusive access (e.g., via screen readers, multilingual modes, non-app options)
👉 You can also highlight analytics data or user engagement metrics to demonstrate real impact.
Absolutely — xamoom was built for this!
You can create:
• Location-based quiz paths
• “Find this object” treasure hunts using tags
• Reward screens (e.g., a badge or downloadable image)
It’s all done inside the CMS — no dev work needed. Use the x-tour or x-kid-hunt tags to group your game content.
xamoom is a location-based content management system (CMS) combined with native mobile apps and a mobile web portal. It allows you to manage multimedia content linked to physical locations using QR codes, NFC, iBeacons, and GPS. Users access content by scanning these identifiers or browsing through the app or web interface.
👉 Learn more: Intro – a quick start
Yes — scalability is a core strength.
xamoom supports:
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Adding hundreds of new spots with minimal overhead
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Deploying new content instantly, without needing new infrastructure
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Reusing your CMS for new projects, regions, or exhibitions (just add tags!)
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Integrating external systems (ticketing, newsletters, CRMs) via webhooks and APIs
It’s designed to be your long-term digital companion, not a one-time tool.
What types of location triggers are supported (QR, NFC, GPS, iBeacons, barcodes)?
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QR codes
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NFC tags
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GPS / geofencing
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iBeacons
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Barcodes (many types incl. UPC, EAN, DataMatrix, PDF417, Aztec, etc.)
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CMS access is available within 1 hour of ordering.
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Projects usually go live in 4–6 weeks, depending on content readiness.
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If content is ready, apps can be testable within hours and public in stores within days .
Once your content and branding are ready in the CMS, our team handles the rest.
The process includes:
1. Access to your CMS within 1 hour of order
2. Content setup, spot linking, and design adjustments
3. Store submission by xamoom as the publisher
⏱️ Total time: 1-2 weeks on average
Changes to pages, spots, events, or vouchers are instantly live — no app update required.
Users always get real-time updates, whether they’re using the app or mobile web.
Great question — content is only useful if it’s discovered. You can boost visibility by:
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Placing QR codes or NFC tags where decisions happen (entrance, exhibit labels, signs)
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Using xamoom’s smart labels and location identifiers
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Sending push notifications via the app, especially during events or special exhibitions
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Designing your start screen to highlight what matters (via tags like x-top-tip, x-nearby)
Add a simple onboarding or tutorial page to show visitors how to start — or use xamoom’s onboarding screen feature.